Frequently Asked Questions
Orders & Payments
How do I place an order?
Add your desired items to the cart, continue to checkout, and complete payment. You’ll receive a confirmation email once your order is placed.
What payment methods do you accept?
We accept all major credit/debit cards and Apple Pay.
Can I modify or cancel my order after placing it?
Because orders process quickly, modifications are limited. Email CustomerCare@TajizLuxe.com within 1–2 hours of ordering.
Do you offer discount codes?
Yes! Join our newsletter to receive exclusive offers, early access to new collections, and special promotions.
Do you charge sales tax?
Sales tax is applied at checkout based on your state or regional requirements.
Shipping & Delivery
Where do you ship?
We ship to customers in the USA and Canada, offering quick access to our prom dresses, evening gowns, and luxury modest and modern wear.
How long does shipping take?
USA: 3–7 business days
Canada: 7–14 business days
Processing time: 1–3 business days
How do I track my order?
You will receive a tracking link via email once your order ships.
Do you offer express shipping?
Yes, express option is available at checkout when applicable.
Do you ship internationally?
Not at this time, but we plan to expand shipping soon.
Returns & Exchanges
What is your return policy?
We accept returns within 4 days of delivery for unused, unwashed, untailored items in original packaging with tags attached. Please review our detailed Returns Policy
Are exchanges available?
Yes, exchanges are available for size or color if the item is still in stock. Please review our detailed Exchange Policy
How long does it take to process a refund?
Refunds are typically processed within 5–7 business days after inspection of the returned item is approved.
Are sale items refundable?
Final-sale and clearance items are non-refundable unless the issue is on our end.
Sizing & Fit
How do I know what size to choose?
Please review our detailed Size Guide for the most accurate fit.
Do your dresses run true to size?
Most TAJI’Z dresses run true to size, but fit can vary depending on style.
Do you offer plus-size modest dresses?
Yes, TAJI’Z offers designs include extended sizing for a comfortable and more inclusive fit.
Are your dresses suitable for petites or tall women?
Many of our A-Line and maxi dress silhouettes work well for a range of heights. Check individual measurements for best results.
Products & Quality
Are your dresses lined?
Yes, most TAJI’Z dresses are fully lined for comfort, modesty, and quality.
Do you restock sold-out items?
Yes, our most-loved evening gowns and prom dresses are often restocked. Join the email list to be notified first.
What makes TAJI’Z dresses special?
We focus on luxury modest and modern wear with elegant silhouettes, premium fabrics, and high-end embellishments designed for weddings, events, prom and celebrations.
Are your dresses appropriate for weddings or special occasions?
Absolutely! our collection includes evening gowns, maxi dresses, modest dresses, engagement dresses, prom dresses, cocktail dresses and formal event wear.
Account & Support
Do I need an account to shop?
No, but creating an account provides faster checkout, order tracking, and access to exclusive perks.
How can I contact customer support?
You may email CustomerCare@TajizLuxe.com or visit our Contact Us page. We respond within 24–48 hours.
Can I track all my orders through my account?
Yes, when logged in, you can view order history, track orders, and manage your information.
Special Services
Do you offer custom tailoring?
Yes, we partner with Red Carpet Tailor for professional alterations and tailoring services.
Are your dresses modest or semi-modest?
TAJI’Z offers both modest and semi-modest designs. Each product page clearly states the coverage level and design type.
Do you offer styling advice?
Yes, contact us anytime for recommendations on sizing, event styling, or selecting the perfect modest gown.